Effective Date: August 31, 2026

At Sprout & Soil, we want you to feel completely confident about every plant and gardening product you order from us. This Return & Refund Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this policy before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you to contact us as soon as possible if you think you may want to return an item.

What Can Be Returned

You’re welcome to request a return if any of the following applies to your order:

  • The plant or gardening product arrived damaged in transit
  • You received a defective product
  • We sent you the wrong product
  • You simply changed your mind after receiving the product
  • The product is still within the eligible return window and meets our return conditions

Every return request goes through a quick review to confirm that it meets the conditions outlined below.

Conditions for a Valid Return

For a product to qualify for return, it must:

  • Be sent back within 30 calendar days of the delivery date
  • Be unused and in its original condition
  • Include the original packaging and any accessories, parts, or materials that came with the product, where applicable
  • Show no signs of damage caused by improper use, handling, installation, or modification after delivery
  • Be accompanied by proof of purchase or a valid Sprout & Soil order number

Products that do not meet these conditions may be sent back to you or may not qualify for a refund.

Getting Return Authorization

Before shipping anything back to us, please reach out to support@sproutandsoil.site to request return authorization first. Please don’t send items directly to our business address without prior approval, as unauthorized returns may be delayed or refused.

Once we review your request, we’ll send you clear return instructions along with the correct return shipping address to use.

Who Covers Return Shipping

If the return is our fault — meaning the product arrived damaged, defective, or was the wrong product — please let us know within 48 hours of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the outer shipping packaging
  • A short description of the issue

Once approved, we’ll provide you with a prepaid return shipping label at no cost to you.

If you simply changed your mind and are returning an otherwise eligible product, return shipping costs will be your responsibility. Please also note that original outbound shipping charges are non-refundable in these cases.

No Restocking Fee

We don’t charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently don’t offer direct exchanges. If you’d like a different product, style, size, or variation, you can return your eligible item under this policy and place a new order separately for the product you prefer.

Items That Can’t Be Returned

The following are not eligible for return:

  • Products that have been used, modified, altered, or damaged after delivery due to improper use or handling
  • Items sent back without their original packaging or applicable accessories
  • Products showing damage caused by improper use or handling after delivery
  • Return requests submitted after the 30-day window has passed
  • Gift cards, if offered by Sprout & Soil

Shipping Your Return Safely

We strongly recommend using a shipping method that includes tracking when sending an item back to us. Tracking helps protect both the customer and Sprout & Soil by providing confirmation that the returned package was shipped and delivered.

We may not be able to process or verify a return that cannot be confirmed as shipped or delivered.

Cancelling an Order Instead

If you’d rather cancel your order before it ships than go through a return, please contact us as soon as possible.

Cancellation requests can only be honored if your order hasn’t yet entered fulfillment. Once an order has been processed or shipped, it may no longer be possible to cancel.

For more information about processing and shipping timelines, please review our Shipping Policy.

Refunds

Once an approved return is received and inspected, we’ll process the applicable refund to the original payment method.

Approved refunds generally cover the eligible product amount. For change-of-mind returns, original outbound shipping charges are non-refundable where applicable.

Your payment provider or financial institution may require additional processing time before the refunded amount appears in your account.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery at support@sproutandsoil.site.

Please include your order number, photographs of the product, photographs of the shipping packaging, and a short description of the issue.

We’ll review the information and provide the appropriate return, replacement, or refund instructions where applicable.

Questions About Your Return Policy

If you have any questions about this policy or a return you’ve already requested, we’re glad to help clarify things.

Store Name: Sprout & Soil
Legal Business Name :Florida Wholesale Tools

Website URL: https://sproutandsoil.site/

Email: support@sproutandsoil.site

Business Address: 3120 W Kennedy Blvd, Tampa, FL 33609, United States
Business Number: +1(813)5495663

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT-04:00 (Eastern Time)

For further assistance, feel free to visit our Contact Us page. You may also find helpful information in our Return Policy & Refund Policy, Payment Policy, FAQs, Privacy Policy, and Terms of Service.